Returns & Exchanges

Due to the perishable nature of our handmade pickles, we only accept returns or exchanges for products that arrive damaged or incorrect. If you encounter an issue with your order, please contact us within 48 hours of delivery to ensure a resolution.

1

Document the Issue

Take clear photographs of the damaged package, the shipping label, and the specific product defect to help us process your claim quickly.

2

Contact Customer Support

Email our support team at [email protected] with your order number and the attached photos of the product.

3

Verification Process

Our quality control team will review your request within 24-48 hours to verify the claim against our safety and hygiene standards.

4

Refund or Replacement

Once approved, we will either dispatch a fresh batch of your authentic Bihari pickles or initiate a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing